Notifications
Pick what fires a push to your phone or pops a toast in the portal.
Push notifications
Banner notifications delivered to your phone via APNs — work whether the app is open, backgrounded, or closed. Break through Focus / Do Not Disturb.
Push enabled
Master toggle. When off, no pushes for any event.
Sound
Play the default notification sound when a push arrives.
SMS inbound
Customer texts in.
SMS outbound
An agent (or you) sent a text.
Email inbound
Customer email lands.
Email outbound
An agent (or you) sent an email.
Call inbound
Live or ended customer call.
Call outbound
Calls you (or an agent) initiated.
Missed call
No-answer / voicemail.
In-app toast
Pop-in toast inside the portal. Only fires when you're actively looking at a relevant page — not noisy, not durable.
Toast enabled
Master toggle for in-portal toasts.
SMS inbound
SMS outbound
Email inbound
Email outbound
Call inbound
Call outbound
Missed call